Returns,
handled with care.

Cancelling an order

You may request cancellation before the order enters preparation, personalisation, production or dispatch. Submit the request through your Angroos account or email support@angroos.com with your order number.

Cancellation may not be possible after hamper assembly, sourcing of perishable products, personalisation, custom-packaging production, corporate approval or dispatch has begun. If approved, the eligible amount is refunded to the original payment method.

Changes to an order

Contact us promptly to request changes to recipient details, address, delivery date, message, personalisation, hamper contents, quantity or packaging.

Changes depend on the production and dispatch status, and additional charges may apply. Angroos is not responsible for errors already present in customer-approved text, images, recipient lists or artwork.

Eligible returns

Eligible unused, non-personalised and non-perishable products may be returned when a request is submitted within 7 calendar days of delivery.

The product must be unused, undamaged, complete, in its original condition and packaging, and suitable for resale. Product-specific conditions displayed before purchase also apply.

• Request within 7 calendar days
• Unused and undamaged
• Complete with labels and accessories
• Original protective packaging

Products normally not returnable

Change-of-mind returns are not normally available for personalised or engraved products, custom-printed items, build-your-own hampers, corporate gifts, flowers, cakes, perishables, opened consumables, unsealed personal-care items, made-to-order products or identified final-sale items.

These exclusions do not apply when a product is defective, damaged, incorrect, materially misdescribed or otherwise eligible for a remedy under applicable law.

Damaged, defective or incorrect products

Contact support@angroos.com as soon as reasonably possible if an order arrives damaged, defective, incorrect, incomplete, expired or materially different from its description.

Provide the order number, recipient name, a description, clear product and packaging photographs, and the shipping label. An unboxing video is helpful when available but is not the only evidence we consider. Keep the item and packaging until review is complete.

Handmade variations

Many Angroos products are handcrafted or made using natural materials. Small variations in colour, grain, texture, size, pattern or finish are part of their individual character.

A natural variation is not normally a defect unless the product is materially different from its description or unsuitable for its intended use.

Flowers, cakes and perishables

Quality concerns involving flowers, cakes, fresh food or other perishable items should be reported as soon as possible after delivery because their condition naturally changes over time.

Seasonal or locally fulfilled arrangements may contain reasonable substitutions. We aim to preserve the overall theme, value and character of the ordered gift.

Personalised products

Check names, dates, photographs, spellings, messages, logos and artwork carefully before approval.

Angroos will provide an appropriate remedy if a personalisation error was introduced by us. A free replacement may not be available for an error already present in customer-supplied or approved content.

Missing hamper items

If an item is missing from a hamper, Angroos may send the missing item, provide a suitable substitute, replace the hamper or refund the value of the missing component.

A refund for one missing component does not automatically create eligibility for a refund of the complete hamper.

How to request a return

Email support@angroos.com with your order number and reason for return. Do not send a product back before receiving return instructions.

If approved, we will provide the applicable return address, courier instructions or collection information. Unauthorised returns may be refused or delayed.

Return shipping costs

Angroos will bear reasonable return or collection costs when we confirm that a product is damaged, defective, incorrect or materially different from the order.

For an eligible change-of-mind return, the customer may be responsible for return shipping. Original express, scheduled-delivery, international and other shipping charges are generally non-refundable unless the issue resulted from our error or applicable law requires otherwise.

Return inspection

Returned products are inspected after receipt. A change-of-mind refund may be reduced or refused if the item is used, damaged after delivery, incomplete, insufficiently protected, not the product supplied or otherwise ineligible.

A lawful claim for a defective or incorrect product will not be rejected solely because its outer packaging was opened to inspect it.

Replacements

Approved replacements depend on availability and delivery serviceability. If the same product is unavailable, we may offer a comparable replacement, store credit or refund.

Replacement products are normally delivered to the original recipient address unless another address is approved before dispatch.

Refund processing

Approved refunds are issued to the original payment method used through Razorpay. Angroos will normally initiate the refund within 5–7 business days after approval.

The bank, card issuer or payment provider may need additional time to display the amount. Any non-refundable charges will be identified when the refund is calculated.

Failed, pending or duplicate payments

If payment is debited but an order is not confirmed, first check your Angroos account and payment notifications. Some failed or pending transactions are automatically reversed by the bank or payment provider.

For an unresolved or duplicate payment, contact us with the customer name, date, amount, Razorpay reference, transaction screenshot and order number if generated. Never send a complete card number, CVV, UPI PIN, OTP or banking password.

Discounts, coupons and promotions

Refunds are calculated using the amount actually paid after discounts. For a partial return, an order-level discount may be distributed proportionately across the products.

Coupons and promotional benefits are not normally converted into cash. A coupon may be restored only when permitted by its applicable terms.

Bulk and corporate orders

Corporate, bulk and multi-address orders may involve procurement, branding, printing, packaging and project-management costs. After products, artwork or production are approved, cancellation may be subject to completed work and costs already incurred.

Special terms in an accepted corporate quotation also apply. Defective, damaged, incorrect or undelivered shipments will still be reviewed individually under applicable law.

Multiple-address orders

Each recipient shipment may be evaluated separately. An issue affecting one recipient does not automatically cancel the remaining shipments.

A refund or replacement ordinarily relates to the affected shipment or items. Incorrect information supplied through the address form or uploaded template may result in return-to-origin and reshipping charges.

Refused and undeliverable orders

If delivery fails because the recipient refuses the parcel, cannot be contacted or an incorrect address was supplied, the order may be returned to Angroos.

Personalised, perishable or made-to-order products may not qualify for a refund in these circumstances. For eligible standard products, return-to-origin and delivery costs may be deducted.

International orders

Change-of-mind returns for international orders may be restricted because of customs, duties, product regulations and return-shipping costs.

Customs duties, import taxes and clearance charges paid to foreign authorities are normally not refundable by Angroos. Damaged, defective, incorrect or materially misdescribed orders will be reviewed individually.

Orders cancelled by Angroos

We may cancel an order if a product becomes unavailable, a location is unserviceable, customisation cannot be completed, payment verification fails, a listing contains a material error, the transaction appears fraudulent or fulfilment becomes impossible outside our reasonable control.

If Angroos cancels an order after receiving payment, the eligible amount will be refunded to the original payment method.

Your consumer rights

Nothing in this policy limits mandatory rights or remedies available under applicable Indian consumer law.

We may update this policy as our products, fulfilment processes or legal obligations change. The revised policy will display a new “Last updated” date.