The sooner we receive the request, the more likely the order can still be changed.
Before the gift begins its journeyPlans change,
Plans change,
we make it clear.
When an Angroos order can be cancelled or updated, what changes remain possible, and how custom, fresh and sourced products are handled.
Availability depends on preparation, sourcing, personalisation, production and dispatch status.
No cancellation or modification is complete until Angroos confirms it.
Changes to an order, clearly explained.
This website and the Angroos brand are owned and operated by Gifts Boutique, referred to as “Angroos”, “we”, “our” or “us”. This policy explains how we review requests to cancel or modify an order.
01
Requesting a cancellation
Contact Angroos as soon as possible with your order number and the reason for the request. A cancellation is possible only while the order can still be stopped before preparation, procurement, personalisation, production or dispatch begins.
Submitting a request does not itself cancel the order. We will confirm by email or message whether the cancellation has been accepted and identify any order activity already in progress.
02
Standard stocked products
A standard, non-personalised product can usually be cancelled before it enters preparation or dispatch. Once a parcel has been handed to a delivery partner, it cannot normally be recalled and the applicable returns process will apply after delivery.
If Angroos is unable to accept or fulfil a paid order, the eligible amount will be returned to the original payment method.
03
Changes to an order
Before fulfilment reaches the relevant stage, you may ask to change the recipient, address, delivery method or date, message, greeting card, personalisation, quantity, hamper contents or packaging.
Changes depend on availability, serviceability, production status and the revised order value. We will show or communicate any price difference before proceeding. The order is changed only after Angroos confirms the update.
04
Recipient and address changes
Provide the complete recipient name, mobile number, building and street details, locality, city, state and correct PIN code. Address changes are subject to a fresh serviceability and delivery-date check.
A dispatched shipment may not be capable of redirection. Courier correction, return-to-origin or reshipping charges caused by incorrect customer-supplied information may apply.
05
Messages, cards and Gift Passport
A written message, card choice, photograph, voice note, video or Gift Passport detail may be changed only before the relevant asset is printed, encoded, uploaded for production or approved.
For privacy and accuracy, Angroos may ask you to verify revised media or wording before the order continues.
06
Personalisation and branding
Check names, dates, spellings, logos, artwork, colours and placement carefully. Once engraving, printing, embroidery, branding or other personalisation begins, that item cannot normally be cancelled or changed.
If a correction is still technically possible, additional material, setup or production charges and a revised completion date may apply. Customer-approved content remains the production reference.
07
Hamper contents, quantity and packaging
Product, quantity, box, sleeve, card and add-on changes are subject to availability and physical fit. A larger quantity may change volume pricing, production time, packaging requirements and delivery estimates.
If a requested item is no longer available, we may propose a comparable alternative for your approval. We will not silently replace a material part of an approved customised or corporate order.
08
Delivery method and scheduled date
Normal, Express and Scheduled Delivery changes depend on the selected products, destination and available courier capacity. A requested delivery-date change is confirmed only when the revised date appears in your order or is accepted by our team in writing.
Changing the destination or delivery speed may change the delivery charge and estimate. Production or sourcing time must still be completed before dispatch.
09
Custom and made-to-order products
Dream Gift Studio concepts, made-to-order products, custom packaging and specially manufactured items may involve design, sampling, materials and production reserved specifically for the order.
Cancellation is generally unavailable after concept approval, material procurement or production begins. Before that point, we will review what can reasonably be stopped and explain any non-recoverable work or committed third-party cost before confirming the outcome.
10
Corporate, bulk and sample orders
Corporate projects may have agreed approval gates for products, quantities, branding proofs, packaging, recipient data, production and dispatch. A change after an approval gate may require a revised quotation, new proof, additional sample or later delivery date.
For an approved bulk order, completed work and committed procurement cannot normally be reversed. The accepted quotation, purchase order and written project terms form part of the order agreement.
11
Fresh, perishable and Angroos Garden orders
Cakes, fresh flowers, fruit, food and other perishable products are prepared or reserved for a specific date and local delivery window. Cancellation or modification is possible only before the local fulfilment partner accepts or begins preparing the order.
After preparation begins, change-of-mind cancellation is not normally possible. Reasonable seasonal substitutions, where needed, are handled under the product information and applicable Angroos policies.
12
Externally sourced products
A product added through Source a Gift or from another retailer can be cancelled only before Angroos places the external purchase. After purchase, the retailer’s cancellation and return conditions, availability and non-recoverable costs also affect what can be changed.
If the external retailer changes the price or availability before Angroos purchases the item, we will ask for approval where the change affects the amount payable or the agreed product.
13
Approved cancellations and refunds
When a paid cancellation is approved, the refundable amount is calculated using the amount actually paid, the parts of the order successfully stopped and any remedy required under applicable law.
Approved refunds are initiated to the original payment method. Angroos will normally initiate the refund within 5–7 business days after approval; the bank or payment provider may need additional time to display it.
14
How to request a change
Email support@angroos.com or use the available order-support channel. Include the order number, purchaser’s contact details, affected recipient or item, and the exact cancellation or modification requested.
For urgent requests, clearly state the required change in the first message. Please do not send payment credentials, OTPs, UPI PINs or complete card information.
15
Consumer rights and policy updates
Nothing in this policy limits mandatory rights or remedies available under applicable Indian consumer law. This policy should be read with the Angroos Shipping Policy, Refund Policy and Terms and Conditions.
We may update this policy as our products, fulfilment processes or legal obligations change. The current version will display its effective date on this page.
Order-change support
Angroos Customer SupportGifts Boutiquesupport@angroos.comNeed to change an order?
Send the order number and the exact requested change as early as possible. We will check its current fulfilment stage and reply with what remains possible.
Building No. 50, Angroos Tower
Cheruparambath 1st Cross Road, Giri Nagar
Chilavannoor, Kochi, Ernakulam
Kerala 682020, India