Privacy,
made clear.

Who this policy applies to

This policy applies to visitors, customers, account holders, gift recipients, corporate customers, event customers, vendors, partners, job applicants, support users and people using Angroos AI or gift-recommendation services.

Information we collect

Depending on how you use Angroos, we may collect your name, email, mobile number, billing and delivery addresses, account information, order history, invoices, GST details, delivery preferences and communications.

For gifting, we may also process recipient details, occasion dates, personal messages, photographs, names, logos, engraving instructions, product preferences and other content you choose to provide.

• Contact and account information
• Orders, payments and delivery details
• Recipient and occasion information
• Personalisation files and messages
• Corporate and multi-address order data
• Device, cookie and usage information

Payments

Payments are processed through authorised payment providers such as Razorpay. Angroos does not intend to directly store complete card numbers, CVV details, UPI PINs or banking passwords.

Payment providers may independently process payment, transaction and technical information under their own privacy notices. We may retain payment status, transaction references, refund information and invoice records.

Personalisation and recipient information

When you send or personalise a gift, we may use the recipient’s name, address, mobile number, message, photograph or custom instructions only as reasonably required to prepare and deliver the order.

Please provide another person’s information only when you are authorised to do so. Do not upload identity documents, financial information, medical records or other unnecessary sensitive material.

Corporate and bulk orders

Corporate customers may provide employee or recipient lists, delivery addresses, branding files, budget information and approval communications. These details are used to quote, personalise, fulfil and track the gifting programme.

The organisation submitting recipient data is responsible for ensuring that it has the authority and any required notice or consent to share that information with Angroos.

Angroos AI

Angroos AI may process your prompts, occasion, recipient type, budget, preferences, conversation history and the products you view or select to provide gift suggestions.

Do not enter passwords, banking details, government identifiers, confidential company data or highly sensitive personal information. AI recommendations should be reviewed before purchase and may not always be complete or perfectly accurate.

How we use information

We use information to operate accounts, process payments, fulfil and personalise orders, provide delivery updates, support customers, improve recommendations, prevent fraud, maintain records and comply with applicable law.

• Complete orders, personalisation and delivery
• Provide support, returns and refunds
• Power search, reminders and recommendations
• Improve performance and customer experience
• Protect customers and prevent misuse
• Meet tax, accounting and legal duties

Consent and lawful processing

We process personal data with consent, to fulfil an order or request, to comply with law, for permitted business purposes and on other lawful grounds recognised by applicable law.

Where processing relies on consent, you may withdraw it. Certain information remains necessary to process payments, personalise products, deliver orders or meet legal obligations.

Cookies and similar technologies

Angroos may use essential cookies to keep you signed in, maintain your cart, remember preferences and secure the website. Subject to applicable consent requirements, we may also use analytics or marketing technologies to understand performance and improve the experience.

You can manage non-essential cookies through any preference tool we provide or through your browser settings.

Marketing communications

Where permitted, we may send product updates, festival collections, gift reminders, offers or abandoned-cart messages. You can unsubscribe using the option in a message or by contacting us.

Operational messages about payments, security, active orders and delivery may continue even after marketing preferences are changed.

How we share information

We may share only the information reasonably required with payment processors, logistics providers, cloud and communication providers, analytics and security vendors, printing or personalisation partners, artisans, manufacturers and professional advisers.

Information may also be disclosed when required by law, to investigate fraud or security incidents, to protect legal rights, or as part of a genuine business restructuring. Angroos does not sell personal information for money.

How long we keep information

We keep personal data only for as long as reasonably necessary for the purpose collected. The period may depend on account status, order and refund cycles, personalisation, tax obligations, fraud prevention, legal claims and saved reminder preferences.

When information is no longer required, we take reasonable steps to delete, anonymise or securely archive it as appropriate.

Security

Angroos uses reasonable administrative, technical and organisational measures designed to protect information from unauthorised access, alteration, disclosure, loss or destruction.

No online system is completely secure. Customers should protect their passwords, devices and OTP information and notify us promptly about suspected account misuse.

International processing

Some technology, fulfilment or support providers may process information outside India. Where this occurs, we take reasonable steps to use suitable providers and safeguards consistent with applicable Indian law and notified cross-border restrictions.

Children’s privacy

Angroos is not intended to independently collect personal data from children without appropriate parental or guardian consent where required. Contact us if you believe a child has provided information improperly.

Your privacy rights

Subject to applicable law, you may request information about our processing, correction of inaccurate data, completion of incomplete data, deletion of eligible information, withdrawal of consent, marketing opt-out or grievance resolution.

We may verify your identity before responding. Some records must be retained for orders, payments, taxation, fraud prevention, legal claims or compliance obligations.

• Access and understand your data
• Correct or complete information
• Request eligible erasure
• Withdraw consent
• Opt out of marketing
• Raise a grievance or nominate a representative

Third-party services

Our services may link to payment providers, courier websites, social platforms or other independent services. Their handling of information is governed by their own privacy policies.

Changes to this policy

We may update this policy as our services, technology or legal obligations change. The revised version will show a new “Last updated” date, and we will provide additional notice or seek consent where legally required.

Governing law

This Privacy Policy is governed by the laws of India, including applicable data-protection and information-technology requirements. Mandatory consumer and privacy rights remain unaffected.