Failed or rejected generation
A failed generation, including one rejected by the automated quality check before delivery, does not consume your free allowance or reserved credits. A processing request can temporarily reserve credits; check its status or contact support if it remains unresolved.
Downloading, cropping and reopening saved cards use no credits. A new generation or image refinement is a separate charge at the displayed rate.
Pending, failed and duplicate payments
Credits are added only after payment is verified as captured. If money is debited but credits are missing, check or resume the existing purchase before paying again. A closed checkout does not by itself prove that the payment failed.
Contact support with the purchase reference, date, amount and account details for an unresolved or duplicate payment. We will reconcile the transaction and provide the appropriate remedy for a confirmed duplicate or failure to deliver paid credits. Never send a full card number, CVV, UPI PIN, OTP or banking password.
A problem with a delivered card
If a delivered card is defective, materially different from the described service, or contains a generation error, contact support with the card reference and a description. We may review for a fresh generation, credit restoration or a monetary refund where appropriate or required by law.
AI variations and change-of-mind requests are assessed separately from service defects. A successful generation uses processing resources, but we do not apply a blanket refusal of all refunds. Statutory remedies remain available.
Unused credits and promotional benefits
Purchased credits currently have no scheduled expiry. For cancellation or an unused-credit refund request, contact support before using additional credits. Eligibility and the amount are reviewed against the actual purchase, usage, disclosed offer and applicable law. No automatic cash-out or transfer facility is provided.
Free generations and bonus credits have no purchase price or cash refund value. Refunds do not convert promotional benefits into money. Any credit adjustment connected to a refund will be explained rather than charged again silently.
Approved monetary refunds
Approved monetary refunds are sent to the original payment method. Under the Angroos Refund Policy, refunds are normally initiated within 5–7 business days after approval; the bank or provider may take additional time to show the amount.
The refund amount and any corresponding credit adjustment will be confirmed during review. The general Refund Policy also applies where relevant; these Studio rules clarify the digital service rather than remove mandatory rights.
Support and grievance handling
Email support@angroos.com with your account, card or purchase reference and a short explanation. You can also use the Contact page to raise a support request. Keep a copy of the complaint and our response.
Consumer complaints should be acknowledged within 48 hours and addressed within one month, as required by applicable e-commerce rules. Escalate unresolved concerns to the Grievance Officer shown below. Your right to use competent consumer forums and other statutory remedies remains unaffected.
Support & Grievance Officer
Alen Joby · Gifts Boutique
Building No. 50, Angroos Tower, Cheruparambath 1st Cross Road, Giri Nagar, Chilavannoor, Kochi, Ernakulam, Kerala 682020, India
Monday–Saturday · 9:30 AM–6:30 PM IST
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