Browse by the stage of your order.
Quick answers, clear next stepsHelp for every
Help for every
gifting moment.
Ordering, payments, personalisation, delivery, returns, corporate gifting and OO experiences in one place.
It helps support locate the correct gift quickly.
Angroos will not ask for your password, UPI PIN or card security code.
Frequently asked questions.
These answers summarise how Angroos works. Product-specific information, the confirmed order and accepted corporate quotation also apply.
01
Can I personalise my gifts?
Eligible gifts offer personalisation, messages or gift wrapping. Select Customise beside the item in your basket to see its available options and charges.
02
Can I send gifts to different addresses?
Eligible items have a Send to multiple addresses option. Enable it in your basket, then provide the recipient addresses at checkout.
03
Can I check out only some items?
Yes. Select the items you want to purchase and choose Checkout selected. Unselected items stay in your basket.
04
When are delivery charges confirmed?
Delivery charges are calculated at checkout using your recipient’s address, selected delivery method and package details.
05
How long will my gifts take to arrive?
Timing depends on preparation, stock availability and the recipient’s location. Review the delivery information at checkout; some items require supplier confirmation.
06
Can I change the quantity or remove an item?
Use the quantity controls or Remove item in your basket. Changing the quantity may affect pricing, packaging and delivery charges.
07
How do I place an order?
Choose a ready gift, build a hamper or use an OO experience. Select quantity, card, personalisation and delivery, then review the basket and complete payment.
08
Which payments are supported?
Available payment methods are displayed securely at checkout. A successful payment must create an Angroos confirmation; contact support if money is debited without an order.
09
Can I personalise every gift differently?
Eligible quantities can carry individual names, messages or delivery details. The cart and checkout identify each personalised unit so it can be matched to the correct recipient.
10
When will my gift arrive?
The estimate combines preparation time and destination transit. Enter the PIN code and review the selected delivery method; live tracking starts after courier integration creates a shipment.
11
Can I return or cancel?
Eligibility depends on the product and fulfilment stage. Custom, fresh and sourced items have tighter limits, while defective, incorrect or damaged orders are reviewed for an appropriate remedy.
12
How do corporate orders work?
Corporate Project Studio can create a product proposal, quantity pricing and quotation. Samples, proofs, approvals, recipient lists, payments and shipment reports remain connected to the saved project.
13
What are OO experiences?
OO can recommend gifts, build hampers, interpret memories, create Gift DNA profiles, visualise dream gifts and identify products from images. AI results remain editable and important specifications are confirmed before production.
Angroos support
Customer SupportGifts Boutiquesupport@angroos.comStill need help?
Raise a support request with the order number and a concise description. For urgent delivery changes, contact us before dispatch.
Building No. 50, Angroos Tower
Cheruparambath 1st Cross Road, Giri Nagar
Chilavannoor, Kochi, Kerala 682020