Shipping,
made simple.

Where we deliver

Angroos delivers to serviceable locations across India, selected international destinations and multiple addresses for eligible bulk and corporate orders.

Delivery availability is determined using the recipient’s postcode or postal code. Flowers, cakes, food items, fragile handicrafts and certain locally fulfilled products may have limited delivery coverage.

Delivery options

Available services may include Standard Delivery, Express Delivery, Scheduled Delivery and Same-day Delivery. The options shown at checkout depend on the product, destination, order time, packaging requirements and current courier capacity.

Scheduled Delivery lets you select an available delivery date. A particular delivery time is not guaranteed unless Angroos confirms it in writing. Same-day delivery is available only for eligible products, locations and orders placed before the displayed cut-off time.

• Standard delivery
• Express delivery
• Scheduled delivery date
• Same-day delivery in selected locations

Order processing

Orders are processed after successful payment and order confirmation. Processing time is separate from delivery transit time.

Personalised, customised, made-to-order and corporate products may require additional production time. Processing begins only after we receive the required names, photographs, messages, logos, artwork and branding approvals.

Estimated delivery dates

Delivery estimates shown at checkout or in the order confirmation are calculated using the product, destination, delivery method and current courier availability.

These dates are estimates unless Angroos provides a written guaranteed-delivery commitment. We will make reasonable efforts to inform customers of material delays.

Shipping charges

Shipping charges are calculated using factors such as the origin and destination postcode, delivery method, package dimensions, actual weight, volumetric weight, number of packages, special handling, remote-area surcharges, multi-address delivery and applicable taxes.

Where applicable, the charge may be based on whichever is greater: the parcel’s actual weight or volumetric weight. Final available services and charges are displayed before payment.

• Destination and serviceability
• Actual or volumetric weight
• Package size and quantity
• Delivery speed and special handling

Address information

Customers are responsible for providing the recipient’s complete name, building and street details, locality, city, state, correct postcode, reachable phone number and any useful delivery instructions.

Contact us promptly if an address requires correction. Once dispatched, a shipment may not be capable of being redirected. Additional courier or reshipping costs caused by incomplete or incorrect information may be charged to the customer.

Recipient availability and delivery attempts

The courier may contact the recipient to locate the address or complete delivery. If the recipient is unavailable, refuses delivery or cannot be contacted, the courier may reattempt delivery, hold the parcel at a local facility or return it to Angroos.

Reattempt, return-to-origin and reshipping charges may apply. Perishable or personalised products returned because the recipient was unavailable may not qualify for replacement or refund, except where applicable law requires otherwise.

Multiple-address delivery

Eligible bulk orders can be delivered to multiple recipients. For up to 19 recipients, addresses may be entered individually through the available order workflow. For 20 or more recipients, customers can download, complete and upload the Angroos shipping-address template.

Each address may be treated as a separate shipment with its own delivery charge, tracking number and status. Customers should verify all uploaded information before submission; later changes may result in additional costs or delays.

Corporate orders

Large corporate programmes may require agreed timelines for product confirmation, branding approval, recipient data submission, production, quality checking, dispatch and delivery.

Any committed schedule depends on the customer supplying final approvals and accurate recipient information within the agreed deadlines.

Personalised and customised products

Customisation may include names, photographs, engraved details, printed messages, company logos, branded sleeves, ribbons or specially produced packaging.

Customers are responsible for checking submitted content. Angroos is not responsible for errors already present in customer-approved text, images or artwork. Customised orders may be shipped only after approval and generally cannot be cancelled after production begins.

Perishable and locally delivered products

Flowers, cakes, fresh food and other perishable items may be fulfilled by local partners and may not be available for every postcode or international destination.

Minor variations in colour, presentation or arrangement may occur because of seasonality and availability. When reasonably necessary, Angroos may use a comparable substitute while preserving the overall value and character of the gift.

Separate and partial shipments

Items from one order may be dispatched separately because of different production times, fulfilment locations, availability, packaging requirements or recipient addresses.

Separate parcels may generate individual tracking numbers. A partially delivered order does not necessarily mean that its remaining items are missing.

Tracking your order

When tracking is available, shipment information is provided by email, message or through the Angroos customer account. Bulk orders may show an individual courier, tracking number and delivery status for each recipient shipment.

Tracking events are supplied by delivery partners and may take some time to update after dispatch.

Damaged, missing or incorrect deliveries

Please inspect the parcel shortly after delivery. If an order arrives damaged, incomplete or incorrect, contact support@angroos.com as soon as reasonably possible with the order number, recipient details, a description and clear photographs of the product and packaging.

An unboxing video is helpful when available but is not the only evidence we consider. Keep the product and original packaging until the issue is reviewed. Eligible claims are handled under our Returns, Replacement and Refund Policy and applicable law.

Lost shipments

If tracking shows no movement for an unusual period or a parcel appears lost, contact our support team. We will raise an investigation with the relevant courier.

A replacement or refund will be considered after the investigation, subject to product availability, the circumstances of the shipment and applicable law.

International shipping

International delivery is available only for eligible products and destinations. The recipient may be responsible for customs duties, import taxes, clearance fees, local handling charges and any required documentation unless a written quotation expressly states otherwise.

Customs clearance may delay delivery. Certain food, plant-based, wooden or handcrafted products may be restricted by the destination country, and Angroos cannot guarantee customs processing times.

Events outside our control

Weather, natural disasters, transport interruptions, strikes, public holidays, government action, customs delays, civil disruption, festival demand or courier network failures may affect delivery.

Angroos will take reasonable steps to help, but is not responsible for delays caused by circumstances outside its reasonable control. This does not limit rights available under applicable law.

Cancellations and address changes

Cancellation or address-change requests must be submitted before dispatch. Personalised or customised orders may not be cancelled after production begins, and dispatched parcels cannot normally be recalled or redirected.

Any approved cancellation, replacement or refund will be handled under the relevant Angroos policy and applicable law.

Changes to this policy

We may update this Shipping & Delivery Policy as our products, delivery network, service areas or legal obligations change. The revised version will show a new “Last updated” date.

Mandatory consumer rights remain unaffected by this policy.